SHIPPING:
All Puutty Power orders will be shipped within 5 business days (but often much sooner - with the exception of custom orders from Germany). You will receive an e-mail notification once your item has shipped. If you do not receive an e-mail within that time, please contact customer service. 

All domestic orders (including to APO addresses) will be shipped per customer's preferred method selected upon check-out. We offer both USPS and FedEx shipping to our customers. Customers can select whether they want "Standard" shipping with options of USPS 1st Class Mail or FedEx Ground, or upgrade to 2-3 day shipping with options of USPS Priority Mail or FedEx 2Day.


INTERNATIONAL SHIPPING:
We have updated the configuration of our shopping cart to now handle International orders. All International orders will be shipped via USPS International Priority Mail which guarantees delivery within 6-10 days.

For larger items please e-mail customer service at cservice@puuttypower.com prior to placing your order to ensure that your country will accept large packages through Customs. Please make sure to include all items you are interested in purchasing with correct names and SKU numbers (if available). Our customer service department will review your order to make sure it fits within the postal limits of your country and provide you with an accurate shipping & customs rate quote typically within 24 hours. Upon agreement of the shipping charge, Puutty Power will send you a special International PayPal Invoice via e-mail. Upon receipt of payment, Puutty Power will begin to process your order and prepare it for shipment.


RETURNS:
Puutty Power’s store policy is that for any unopened item returned within 20 days of receipt, will receive a complete and full refund. Return shipping and handling fees to Puutty Power will be at the cost of the customer.

If your return is the result of an incorrect shipment by Puutty Power, damage or a defective product, we will gladly exchange the item for a replacement item at no additional cost to the customer. Please contact customer service for additional information or assistance.

If returning merchandise for any other reason, the customer will be required to pay all return shipping charges to Puutty Power. If the product being returned has been been used or damaged by the customer prior to the return, the customer will have a choice between a store credit for the full price of the item or a refund of half the price of the original value. All partial refunds or store credits will be issued within 5-7 business days of receipt of the return.

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